With an excellent technical team standing by, we’re ready to help you with your
development challenges at any time. We offer three levels of support: Standard,
Gold, and Premium.
Standard Support
Standard support is part of our commitment to offer you advanced products and great
service. Standard support is free with every product purchase whether individual
or suite. Support requests are answered in less than 48-hours, guaranteed. We offer
email support,
discussion
forums,
Support Center and access to our Intersoft Developer Network for community sharing
and product feedback.
Gold Support
Gold support is free with every full subscription purchase and is valid as long
as your subscription is active. It includes all the benefits of Standard support
plus a guaranteed reply to support requests within 24 hours, online LiveChat™ service,
monthly hot fixes, and priority access to beta or community technology preview releases.
Premium Support
Premium support is available on a per contract basis and is designed for enterprise
customers who require more extensive support. Our Premium support includes:
- Issue escalation to senior support engineers and developers
- Guaranteed response within 24 hours and direct access to our engineers
- Priority response for support requests
- Prioritized consideration of requested product enhancements and features
- Design and best practices consulting for performance optimization, security, and
more
For more information about Premium support, please contact Intersoft Sales.